Published
Last 1 week
Last 30 days
Latest 24 hours
Published
Profession
Industry
Seniority
Computers, software development and services Jobs in Nairobi, Kenya
1
jobs
60 Decibels
Field Operations Manager
Nairobi, Kenya
Get personalised job alerts directly to your inbox!
Salix Data
CLOSEDBilingual Call Center Representative (English / Spanish)
Nairobi, Kenya
Closing: May 21, 2024
10 days remainingPublished: May 7, 2024 (5 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
- We are looking for a Manager to join our growing Research Operations team, to lead a People Operations sub-team that supports our network of 1,100+ part-time enumerators, or Research Assistants (RA). This is a dynamic role for someone who can apply People Operations expertise in a highly dynamic environment, as our network of Research Assistants is continuously evolving based on project demand around the world.
- The Field Operations Manager will be responsible for the entire employee life cycle of our Research Assistant network: sourcing, recruitment, training, performance management and compensation, to ensure that we are able to recruit and retain high performing Research Assistants in the dozens of countries where we execute projects.
- S/he will review existing processes and systems related to the Research Assistant employee life cycle, and conduct a data-driven diagnostic to determine areas of highest impact for revisions to current processes. S/he will supervise a team of 2-3 individuals who support different aspects of the RA life cycle.
Qualifications
- 8+ years’ experience in people operations or field team management, ideally in a start-up or fast-paced, global team
- Proven success managing high performing teams and coaching
- Technical depth in at least one people operations vertical, such as recruitment and onboarding, learning and development, compensation and total rewards, and performance management.
- Demonstrated analytical proficiency; proven success conceptualizing, measuring and taking action derived from operational data to make business-driven decisions
- Excellent PowerPoint and Excel skills. High levels of comfort with new technology and software (e.g. we use AirTable and Qualtrics extensively and are often testing new platforms).
- Superb communication skills, both verbal and written.
- Great core skills of problem solving, teamwork, and project management. And great soft skills, plus the understanding that they’re not really “soft” at all
- Knowledge and passion about supporting business to tackle global challenges.
- Comfort in a fast-paced, entrepreneurial environment; awesome ability to prioritize and manage multiple workstreams; general interest in and orientation to technology
Responsibilities
- We are looking for a Manager to join our growing Research Operations team, to lead a People Operations sub-team that supports our network of 1,100+ part-time enumerators, or Research Assistants (RA). This is a dynamic role for someone who can apply People Operations expertise in a highly dynamic environment, as our network of Research Assistants is continuously evolving based on project demand around the world.
- The Field Operations Manager will be responsible for the entire employee life cycle of our Research Assistant network: sourcing, recruitment, training, performance management and compensation, to ensure that we are able to recruit and retain high performing Research Assistants in the dozens of countries where we execute projects.
- S/he will review existing processes and systems related to the Research Assistant employee life cycle, and conduct a data-driven diagnostic to determine areas of highest impact for revisions to current processes. S/he will supervise a team of 2-3 individuals who support different aspects of the RA life cycle.
Qualifications
- 8+ years’ experience in people operations or field team management, ideally in a start-up or fast-paced, global team
- Proven success managing high performing teams and coaching
- Technical depth in at least one people operations vertical, such as recruitment and onboarding, learning and development, compensation and total rewards, and performance management.
- Demonstrated analytical proficiency; proven success conceptualizing, measuring and taking action derived from operational data to make business-driven decisions
- Excellent PowerPoint and Excel skills. High levels of comfort with new technology and software (e.g. we use AirTable and Qualtrics extensively and are often testing new platforms).
- Superb communication skills, both verbal and written.
- Great core skills of problem solving, teamwork, and project management. And great soft skills, plus the understanding that they’re not really “soft” at all
- Knowledge and passion about supporting business to tackle global challenges.
- Comfort in a fast-paced, entrepreneurial environment; awesome ability to prioritize and manage multiple workstreams; general interest in and orientation to technology
More specifically, the Field Operations Manager will:
- Manage Research Assistant network for high performance and operational excellence, based on established KPIs that reflect Researcher performance, efficiency and prudent financial management of the function
- Evaluate the Research Assistant ‘journey’ and identify areas for improvement to drive highest impact for the business
- Oversee sourcing and recruitment of Research Assistants, to ensure highest probability of identifying highly qualified candidates likely to retain
- Design and implement an improved Research Assistant compensation structure to account for highly variable projects, market-competitive pay rates, and incentives aligned to desired outcomes of quality and timeliness
- Maintain up-to-date benchmarks for Research Assistant pay rates
- Design and implement learning and development path for Research Assistants, to enhance onboarding, remedial training programs, and additional training for more sophisticated projects or growth paths for Research Assistants
- Review Performance Management protocols and identify opportunities to strengthen visibility into differentiated performance and resultant actions
- Lead review and revision of existing Research Assistant policy and procedure documents, to ensure consistency and accuracy with current operating models
- Identify ways to improve Research Assistant retention, especially of high performing RAs
- Support experiments with new staffing models, such as full-time remote, call centers, in-person and others as needed; this includes customized recruitment, onboarding, contracts, training, compensation structures, performance incentives and affiliated workflows.
- Liaise with partners in Research Operations to understand key pain points related to Research Assistant network, identify patterns and propose solutions
- Draft internal communications (PPT) for RO team meetings, Services meetings, and other presentations as needed to share updates from Research Assistant People Ops team
- Supervise a Research Assistant People Ops team of 2-3 individuals
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.